Careers at Sagility

We are seeking a Nurse Trainer with Case Management experience. This role requires a combination of clinical judgment, case management experience, and adult learning skills.  

• Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments. 

• Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts. 

• Complete and maintain certification through the client-led Train-the-Trainer program. 

• Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time. 

• Maintain training documentation and materials, ensuring alignment with client requirements and program standards. 

• Manage training schedules, logistics, and learning resource inventories. 

• Monitor learner progress through case simulations, knowledge checks, and performance metrics. 

• Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off. 

• Partner with Operations and Quality teams to embed client program requirements into training delivery. 

• Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs. 

• Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities. 

• Stay current with payer policies, client requirements, and best practices in adult learning. 

• Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS). 

Qualifications 

• Active USRN license (United States Registered Nurse). 

• 3+ years of clinical experience in Case Management, Care Coordination, or related settings. 

• Experience in Case Management or Care Coordination, with exposure to customer service or member-facing environments preferred. 

• Knowledge of Medicare and Medicaid programs and related payer requirements. 

• 1–2 years of facilitation or training experience, preferably in healthcare operations or managed care. 

• Strong administrative, reporting, and documentation skills, with proficiency in Microsoft Office and LMS platforms. 

• Proven ability to coach and manage learner performance to ensure readiness for production. 

• Excellent communication skills, with the ability to translate complex policies into learner-friendly content. 

Skills 

• Strong clinical judgment and case management expertise. 

• Ability to ensure readiness to production by validating OJT/nesting performance against client expectations. 

• Skilled in coaching, mentoring, and performance feedback, particularly during nesting and JIT phases. 

• Knowledge of Medicare and Medicaid program requirements and payer criteria. 

• Ability to design and deliver refresher/upskilling modules based on client needs, NPS trends, and Quality opportunities. 

• Proficiency in training documentation, reporting, and administrative accuracy. 

• Instructional design awareness: able to recommend curriculum enhancements to clients based on learner feedback and performance data. 

• Strong communication and presentation skills, with the ability to simplify complex concepts. 

• Collaboration and stakeholder management with clients, operations, and quality teams. 

• Effective time management and workload prioritization in a fast-paced environment. 

Sagility Offers Competitive Benefits Including:   

• Medical   

• Dental   

• Vision   

• Life Insurance   

• Short-Term and Long-Term Disability   

• Flexible Spending Account   

• Life Assistance Program   

• 401K with employer contribution   

• PTO and Sick Time   

• Tuition Reimbursement   

Join our team, we look forward to talking with you!  

An Equal Opportunity Employer/Vet/Disability