Careers At Sagility

Assistant General Manager Operations

Job Code : REQ-009718
Hyderabad
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Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of a Assistant General Manager Operations is to manage the overall business culture and Operations of the site; including the development, guidance and direction of the Call Center and Support Staff. An experienced and well rounded “hands on” leader with a focus on driving operational performance, facility management, P&L and continuous improvement initiatives.

Job title:

Assistant General Manager Operations

Job Description:

Education: Any Graduate or Postgraduate.

Experience: 12+ years Call Center and/or RCM-AP/AR(Non-Voice) experience in an outsource environment responsible for multiple sites and clients. Healthcare experience required.

Roles & Responsibilities:

  • Review and manage balanced scorecard and key performance indicators, regularly focusing on long term objectives to ensure Client and Organization goals are continually met.

  • Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.

  • Lead cross-functional activities and communication to further partnership between organization and assigned clients.

  • Examine financial data and use them to improve profitability

  • Manage Budget and forecast

  • Familiarize with HIPAA regulations

  • Lead internal reviews and track Operations metrics, focus on improving metrics

  • Use a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices.

  • Responsible for leading, providing professional development, and evaluating direct reports.

  • Prepare, deliver, and facilitate both client and internal business presentations and meetings.

  • Promote teamwork and cooperative effort. 

  • Help train and provide guidance to other employees within the organization.

  • Ensure both internal and external customers are provided with the highest quality service.

  • Experience with Client relationship management.

  • Monitors and reports weekly projection status.

  • Assisting GM in managing staff by conducting staff meetings.

Skills:

  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

  • Excellent presentation and client interaction skills.

  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

  • Ability to improve and/or transform teams processes across functions within the organization.

  • Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.

  • Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.

  • Works together with the client to develop strategic and operational solutions.

  • Anticipates constraints and challenges and works on solutions in collaboration with the client.

  • Studies trends and client/market needs to develop continuous improvement opportunities for innovation.

  • Identifies possible quality management challenges and works towards ideating resolution.

  • Experience with client relationship management is required.

  • Experience in budgeting and forecasting.

Location:

HYD, Purva Summit Block A - 4FIndia
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