Knowledge

Educational Qualifications

• College Graduate/Higher Secondary
• Preferred- Degree on Human Resource Management, Mass Communication, Psychology, Education, or Business Management or its equivalent

Professional Qualifications

• Preferred certification – Train the Trainer/ TEFL/ IELTS

Language

English

Experience Summary

Years of Experience

• At least 2 years of experience in the BPO setting.
• At least 1 year of trainer experience in the BPO setting as a V&A/ Pre-process trainer

Industry Worked (Optional)

BPO

Skills

Mandatory Skills

Communications Skills:
• Excellent oral & written English (CEFR Level = C1, High B2)
• Expert business and technical writing skills

Computer Skills:
• Requirement: Expert in MS Office applications, especially with MS Excel, MS Word, Microsoft PowerPoint
• Able to facilitate courses/ modules using virtual classrooms platforms such as WebEx, Ms Teams, blackboard, etc.
• Preferred: Familiarity with Articulate 360, Adobe Photoshop, Macromedia Flash or similar software

Project Management:
• Preferred – Project Management Certification/ LEAN/ Green Belt Certification

Training Delivery
• Expert Competency Level in facilitation and delivering training

• Expert in managing classes

Training Needs Analysis
• Should be an expert in interpreting and assessing training and development needs of individual and teams to develop appropriate and effective training strategies to bridge identified gaps.

Training Design & Development
• Should be knowledgeable on ADDIE and 6D’s of Breakthrough learning in ensuring effective training delivery while achieving business objectives.

Analytical and Problem Solving Skill
• Able to establish structure and procedures to protect classified information.
• Ability to make administrative and procedural decisions and judgments.
• Ability to determine problems, to problem solve and recommend solutions. To seek out better methods of training classes to operate.

Coaching and Performance Management
• Ability to diagnose performance gaps and identify the training needs of a team of trainers.
• Ability to prepare coaching and development plan to help the team of trainers improve their performance.

Documentation and Administrative Skill
• Able to participate during training, orientation and awareness programs such as QISMS, DPA, and the relevant company policies and standards.
• Able to report information security related incidents without any delay to the right authority. - Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality.
• Able to establish, implement and continuously improve the quality information security policies assigned to him / her.
• Conducts RCA and recommends solutions

Preferred Skills

• Training Delivery, Training Needs Analysis, Instructional Design, Curriculum Development, Coaching and Performance Management, , Strong Innovative Mind; Critical, Analytical and Lateral Thinker, Problem Solving Skills, Documentation and Administrative Skills, Proficient in MS Excel, MS Word, Microsoft PowerPoint

Process Trainer