Careers at Sagility

Explore meaningful roles that let you make an impact in healthcare while growing your career with purpose, innovation, and global opportunities.

Process Consultant

Fully Onsite

Experience: Job Code: REQ-016959

Sagility

Hyderabad

Apply Now

job Details

Job title

Process Consultant

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.

Job title:

Process Consultant

Job Description:

Education: Any Graduate

Experience: 2-3 Years RCM-AP/AR(Non-Voice) Experience

Roles & Responsibilities:

  • Possess basic knowledge of RCM-AP/AR(Non-Voice) - Non-Voice.

  • Good reasoning and analytical skills.

  • Able to communicate fluently in the language required for the function/location.

  • Active listening skills.

  • Passion to learn.

  • Influencing skills.

  • Ability to comprehend the employee requirement well.

  • Adhere to attendance and punctuality norms.

  • Acquiring knowledge & skills of related areas of the process.

  • Processing claims/developing projects/handling calls, as per the process guidelines.

  • Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks.

  • Adhering to the SLA, and understanding Quality & Auditing parameters.

  • Meeting assigned productivity goals.

  • Understanding and adhering to quality standards.

  • Meeting TAT.

  • Mentor & coach new members of the team based on requirement.

  • To act as a subject matter expert.

  • Ability to look for alternative solutions for problems identified; Takes decisions based on logical reasoning and relevant information.

  • Assumes responsibility for work activities and coordinating efforts.

Mandatory Skills:

  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

  • Ability to understand basic data and take appropriate action.

  • Ability to drive individual and team efficiency and productivity through effective and efficient metric management.

  • Ability to coach, train, and motivate employees and evaluate their performance.

  • Ability to strategically lead and develop team towards improved performance.

  • Ability to delegate and manage workloads and projects across functions within the organization.

  • Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

Preferred Skills:

  • US health care (ERISA/HIPAA/State Mandates)

  • Process SLA 

  • Awareness of ISO, ISMS

  • Telephone etiquettes

  • MS office

  • Typing skills & computer skills

  • Effective communication in English 

Location:

HyderabadIndia

Join our team, we are looking forward to talking to you!

An Equal Opportunity?

Apply Job