Automation Manager - QA
Experience: Job Code: REQ-017504
Sagility
Bangalore
job Details
Job title
Automation Manager - QA
About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The ideal candidate is not only technically sound in test automation but also confident in interacting with internal stakeholders, understanding user issues, and driving resolutions during testing, pilots, and production support. If you're passionate about delivering quality software, thrive in agile environments, and enjoy both leading and doing, we’d love to hear from you.
Job title:
Job Description:
Key Responsibilities
Quality Strategy & Test Planning
- Define and execute comprehensive QA strategies covering functional, load testing, regression, integration, and system testing across web applications.
- Drive the QA lifecycle from requirement analysis to release sign-off, ensuring coverage of business goals and Agile deliverables.
- Develop traceability matrices, structured test plans, and acceptance criteria aligned to user stories and epics.
Automation & Efficiency Enhancement
- Design, build, and maintain scalable, reusable automation frameworks using tools like Selenium, Playwright, and Postman.
- Integrate automation scripts into CI/CD pipelines for consistent and rapid release validation.
- Partner with engineering teams to drive test coverage across unit, integration, and API layers.
- Optimize test execution time, reduce manual effort, and maintain test suite health across releases.
Execution Oversight & Defect Management
- Lead end-to-end QA execution, including SIT, UAT support, pilot validation, and post-Go-Live QA.
- Triage, document, and follow through on defect resolution in collaboration with development teams.
- Maintain dashboards for defect trends, test execution coverage, and QA health metrics.
- Oversee smoke, sanity, and regression cycles to ensure application stability and readiness.
Stakeholder Collaboration & Support
- Act as the first line of QA support during internal testing phases, engaging directly with stakeholders to troubleshoot and replicate reported issues.
- Interface with business users, product managers, and operations teams to understand and resolve real-time issues during UAT and support phases.
- Take ownership of issue reproduction, root cause documentation, and resolution coordination across cross-functional teams.
Agile Collaboration & Leadership
- Collaborate with product, engineering, and UX teams in sprint planning, stand-ups, reviews, and retrospectives.
- Translate business requirements into executable test cases with clear objectives and validations.
- Mentor junior QA team members on test techniques, automation practices, and QA discipline.
- Contribute to sprint-level test estimates, prioritization, and continuous improvement discussions.
Documentation & Release Readiness
- Maintain detailed QA documentation including test cases, automation coverage, test logs, and user support records.
- Define and enforce go/no-go criteria for release readiness, factoring in risk, severity, and business impact.
- Collaborate on user-facing release documentation including known issues, testing highlights, and support preparedness checklists.
Required Skills & Qualifications
- 6+ years of experience in software QA and release validation in Agile/Scrum teams.
- Strong hands-on experience in test strategy creation, test automation, and CI/CD testing integration.
- Proficient with tools such as Selenium, Postman, Jira, TestRail/Xray, Git, and Jenkins.
- Experience in UAT and production support coordination across multiple environments.
- Familiarity with communication platforms, mobile/web testing, and API testing.
- Excellent problem-solving, debugging, and RCA capabilities.
- Strong communication and leadership skills, with a mentoring mindset.
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