Careers at Sagility

The role of a Senior Manager Revenue Cycle Management is to contribute to the overall client satisfaction, retention and account profitability objectives by ensuring the operational performance standards for assigned accounts are met and enhanced.Senior Manager - Business Excellence - Quality

Education: Any Graduate or Post Graduate

Experience: 10+ Years experience in Quality, BE & overall management

Roles & Responsibilities:

• Responsible for creating culture of quality across the program.
• Manage and implement quality methodology
• Working closely with Stakeholder to understand requirements and critical areas ensuring appropriate standard of quality monitoring and measurement is implemented to achieve exceptional quality
• Proactive management of identifying trends, producing root cause analysis and providing solutions
• Innovate and improve processes
• To periodically conduct reviews and track performance of QA
• To work closely with Revenue Cycle Management & training
• Awareness and usage of tools to bring about immersive learning environment
• Implement robust monitoring of internal QA and maintains an efficient performance management system
• Report and Analysis for MBR & QBR
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills
• Drive team to achieve process Service Level Agreements / metrics on productivity and quality within the established timelines
• Share status reports with business leaders for review on a periodic basis.
• Ensure adherence to engagement plans for team members.
• Identify opportunity areas for improvement in quality & productivity
• Conduct performance appraisals for team members
• Follow the performance management grid & take immediate steps for any variance
• Ensure performance report (presentation/visual boards) is shared with team on a regular basis
• Ensure successful execution of the plans & strategies as laid out by management time to time.
• Engage with other processes to understand and implement best practices.
• Total Quality Management

Skills:

• In-depth understanding of the Revenue Cycle Management industry, including the various sectors, service delivery models, payer systems, and Revenue Cycle Management trends.
• Comprehensive knowledge of Revenue Cycle Management regulations, such as HIPAA, ACA, and relevant state-specific laws, to ensure compliance and mitigate legal risks.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Ability to improve and/or transform teams processes across functions within the organization.
• Ability to understand basic data and take appropriate action.
• Ability to drive individual and team efficiency and productivity through effective and efficient metric management.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Ability to strategically lead and develop team towards improved performance.
• Ability to delegate and manage workloads and projects across functions within the organization.
• Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools.
• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.
• Excellent presentation and client interaction skills
• Thorough understanding of day-to-day Revenue Cycle Management operation challenges and work around
• Detailed understanding of Revenue Cycle Management (Processing level)
• Demonstrate strong organizational skills, attention to detail, good verbal, and written communication skills
• Process improvement experience

HyderabadIndia