Principle Consultant-Technology
Experience: Job Code: REQ-024222
Sagility
Bangalore
job Details
Job title
Principle Consultant-Technology
About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Leadership & Team Management
- Lead and mentor a team of Business Analysts
- Evolve and strengthen existing processes, standards, and best practices for the team.
- Foster a culture of collaboration, high performance, and continuous improvement.
Stakeholder & Cross-Functional Management
- Function as the strategic liaison between Operations, Shared Services, EAM teams, and external vendors.
- Engage senior global stakeholders to understand business priorities and identify transformation opportunities.
- Drive alignment across cross-functional teams, ensuring clarity on scope, timelines, and expectations.
Program & Project Delivery
- Oversee the end‑to‑end delivery lifecycle—from intake and assessment through requirement definition, execution, testing, and deployment.
- Govern delivery of automation and AI solutions to ensure quality, scalability, and measurable business impact.
- Establish and maintain delivery governance frameworks, dashboards, and reporting mechanisms for leadership visibility.
- Provide portfolio‑level oversight across multiple concurrent AI Ops initiatives, managing dependencies, risks, and delivery priorities.
- Define success metrics and track value realization, including Programivity, quality, cost, and risk outcomes.
Requirement Gathering & Solution Design
- Own the Program roadmap, prioritizing initiatives based on business value, feasibility, and enterprise impact.
- Identify opportunities for automation, digital enhancement, and AI enablement across business processes.
- Lead structured requirement discovery sessions and author high‑quality Business Requirements Documents (BRDs).
- Partner closely with the Coding Shop and platform teams to translate business needs into effective technical solutions.
- Ensure solutions align with enterprise data governance, security, and compliance standards.
Vendor & External Partner Management
- Evaluate and onboard external technology partners when internal capabilities are insufficient.
- Manage vendor performance, deliverables, timelines, and solution quality.
Ideal Candidate Profile
- Proven experience leading business analysis, automation and digital transformation teams in Healthcare BPO
- Strong program ownership of large-scale automation, RPA, AI/ML, or enterprise Program implementations
- Excellent stakeholder management skills with the ability to influence leaders across geographies.
- Hands-on expertise in requirement gathering, BRD creation, solution design, and delivery governance.
- Exceptional communication and leadership skills—able to articulate complex solutions in business-friendly language.
- Experience collaborating in multi-vendor environments is an added advantage.
- PMP, PRINCE2, Agile, or equivalent program/project management certifications are highly desirable.
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