The Data Insights and Learning Management Officer is responsible for managing and analyzing data to support strategic decision-making, ensuring compliance with internal protocols, and enhancing the organization?s learning and development initiatives. This role plays a key part in maintaining data integrity, generating insightful reports, and supporting the administration of the Learning Management System (LMS). The officer also contributes to audit and compliance efforts and provides administrative support for training and organizational activities.Officer - Talent Insights and Evaluation

Education:

• Minimum Requirement: At least 1-2 years in college
• Preferably with a degree in Human Resource Management, Engineering, Statistics, Business Management, or its equivalent.

Experience:

• At least a year of working experience in the BPO setting.
• Strong data analysis?experience
• Comfortable with statistical analysis and methodologies
• Experience of supporting others to use data to inform their decision-making
• Experience of working with datasets and running numerical analysis
• Experience working in deadline-driven environments
• Experience in dealing with sensitive information  
• Experience in analyzing quantitative and qualitative data, including working with large datasets

Mandatory Skills:

• Ability to communicate effectively in both written and verbal form, especially when interpreting and explaining numerical or technical data
• Ability to draft clear and professional reports, documentation, and correspondence tailored to various audiences
• Proficiency in Microsoft Office tools, particularly MS Excel, PowerPoint, Word, Outlook, and Teams, to support data analysis and communication
• Strong attention to detail and accuracy in managing, analyzing, and reporting data
• Competence in using data analysis and visualization tools, such as Power BI or equivalent platforms, to generate actionable insights
• Ability to manage time efficiently and prioritize multiple tasks and deadlines in a dynamic work environment
• Skill in conducting data validation and quality checks, ensuring compliance with data privacy and governance standards
• Ability to present data insights clearly and effectively, adapting formats and messaging for different stakeholders
• Experience in coordinating training schedules, maintaining calendars, and organizing training records systematically
• Familiarity with audit and compliance processes, including documentation, tracking, and process improvement
• Ability to collaborate with cross-functional teams and respond promptly to data and administrative requests

Roles & responsibilities:
Data Management and Reporting

• Applies and supports established protocols for data handling, analysis, data sharing, and archiving
• Ensures the integrity, confidentiality, and security of all datasets
• Ensures accurate reporting to internal and external stakeholders 
• Collects and validates data from various sources that will feed into the detailed reports the team is responsible for
• Conducts computations and analyses of data
• Seek out opportunities to improve the organization?s activity by conducting analyses and investigations into areas for potential improvement
• Identifying, collating, and presenting data in an appropriate format for different audiences
• Responding efficiently to data requests from other departments and external stakeholders  
• Input into our digital transformation program is designed to improve our processes and data structures
• Monitoring data and analyzing information to highlight performance, flag concerns, and provide evidence to guide strategy 
• Review the quality of the data and perform quality checks to ensure appropriate data collection meets the needs of the evaluation process
• Develop improvements in tools and/or processes to support information governance
• Ensure accurate reporting to 

Audit & Compliance

• Develops and implements internal GBC processes in coordination with respective GBC program leads
• Implements and enforces efficient and secure procedures for document/record handling, sharing, and archiving
• Performs regular or periodic reviews of documents and records
• Promotes standardization and continuous process improvement
• Coordinates with different GBC divisions on the implementation and cascade of new/revised processes
• Tracks progress of cascades and compliance with new processes, policies, and regulations
• Supports the design, development, documentation, and maintenance of existing GBC processes
• Collects, stores, and safeguards relevant training records (softcopy/hardcopy) per the Data Privacy Act of 2012

Asset Management

• Manages, tracks, requests, and allocates GBC-purchased assets
• Coordinate asset reassignments/ requests with Procurement
• Responsible for ensuring return/retrieval of GBC and/or company assets from team members when applicable (e.g. separated/resigned/transferred GBC team members)
• Communicates any changes in asset-related policies and procedures to team members
• Creates, revises, and maintains any documentation related to asset management
• Conducts orientation of the asset processes and procedures for newly-hired GBC team members

Administrative Function

• Coordinating class schedules and updating GBC?s training calendar
• Ensuring that facilitators save training records in the proper location
• Support team members during events and activities (e.g., logistics, preparation of materials, etc.)

General Safety and Security

• Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS).
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions.

Quezon City, Bridgetowne ZetaPhilippines