Identity Verification Associate
Experience: Job Code: REQ-017266
Sagility
Quezon City
job Details
Job title
Identity Verification Associate
About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
The Identity Validator plays a key role in compliance and fraud prevention by reviewing documents, verifying information, and following strict privacy and security protocols. Key areas of responsibility:
• Conduct remote identity verification using secure platforms and procedures during tech check and pre-process training.
• Review and validate photo identification or government issued identification for authenticity.
• Cross- check ID details with Form I-9 to ensure consistency and compliance.
• Communicate with employees via phone, email, or video call to confirm identity as necessary.
• Identify and report discrepancies or potential fraudulent documents.
• Maintain secure and organized records of all verification processes.
• Collaborate with HR personnel to resolve documentation issues.
• Capture employee virtual badge photo of employees and create virtual badge within the employee profile in Workday.
• Stay current with changes in compliance requirements, tools, and best practices.
The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. In addition to the above, all Sagility employees are expected to:
* Promote teamwork and cooperative effort. * Help train and give guidance to other Sagility employees. * Maintain a clean, safe, and unobstructed work area, and practice good safety habits. * Provide internal and external customers with the highest quality service.
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