Careers At Sagility

Work From Home Customer Service-Healthcare

Job Code : GEN/1333
North Carolina

Job Description

Sagility is a global leader in business process management and optimizing the member/patient experience. Sagility combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes.

Join Our Team and S.O.A.R! 

S-Spark Curiosity O- One Team, One Direction A- Action for Results, R- Right by Right Purpose

We pride ourselves on shaping careers. We have immediate openings for a Call Center Customer Service Representative. Our customer service representatives are instrumental in the success of Sagility. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.


Benefits of working with Sagility include:

           $13.00/hr-14.00/hr   Performance Incentives

  • Paid training within state-of-art video training environment
  • A comprehensive health plan after 90 days of employment
  • Employee wellness and engagement programs
  • A Real opportunity to grow your career - 90% of our Leaders started their career as a Customer Service Representative


  • Answer all incoming calls promptly and manage them both effectively and efficiently
  • Conduct research to provide the most effective solution to resolve customer issues.
  • Document all calls
  • Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
  • Work to achieve daily team quality and customer satisfaction goals 

What we are looking for:

The ideal Sagility candidate will possess the following characteristics:  

        Unwavering commitment to giving perfect effort

         Punctual and dedicated

  • Thrives in a fast-paced environment
  • Comfortable navigating between various applications on a computer
  • Drive to exceed the callers? expectation
  • Build current skillset
  • Must have a positive attitude
  • Belief that teamwork is crucial to being successful
  • Previous healthcare experience a plus.
  • Previous call center experience is a plus


  • 18 years of age or older
  • High School Diploma or equivalent
  • 1 year in 1 Job, preferably in a call center customer service environment
  • Reliable Attendance-No Missed Time in First 90 days
  • Ability to type 25 wpm
  • Proven oral and written communication skills
  • Comfort with desktop computer system
  • Hardwired internet connection with speeds greater than 5MB upload and 10MB download
  • Secure, private work area at home
  • Flexibility in schedule availability-Hours of Operation Monday-Saturday
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