Bilingual Work At Home-Customer Service Representative-Healthcare
Job Code : REQ-003706
Work@Home Texas (MST)Job Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Join Our Team and S.O.A.R!
S-Spark Curiosity O- One Team, One Direction A- Action for Results R- Right by Right Purpose
We pride ourselves on shaping careers. We have immediate openings for a Customer Service Representative. Our customer service representatives are instrumental in the success of Sagility. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.
Benefits of working with Sagility include:
- $14.00/hr
- $15.00/hr Bilingual
- Performance incentives
- Paid training within a state-of-art video training environment
- A comprehensive health plan after 90 days of employment
- Employee wellness and engagement programs
- A Real opportunity to grow your career - 90% of our Leaders started their career as a Customer Service Representative
Responsibilities:
Answer all incoming calls promptly and manage them both effectively and efficiently
Conduct research to provide the most effective solution to resolve customer issues.
Document all calls
Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
Work to achieve daily team quality and customer satisfaction goals
What we are looking for:
The ideal Sagility candidate will possess the following characteristics:
- Unwavering commitment to giving perfect effort
- Punctual and dedicated
- Thrives in a fast-paced environment
- Comfortable navigating between various applications on a computer
- Drive to exceed expectations
- Build current skillset
- Must have a positive attitude
- Previous healthcare experience a plus
- Previous experience in claims a plus
Requirements:
- 18 years of age or older
- High School Diploma or equivalent
- 1 year in 1 Job, preferably in a customer service environment
- Reliable Attendance-No Missed Time in First 90 days
- Ability to type 25 wpm
- Proven oral and written communication skills
- Comfort with desktop computer system
- Ability to work independently
- Hardwired internet connection with speeds greater than 10MB upload and 25MB download for work at home (training)
- Secure, private work area at home
- Flexibility in schedule availability-Hours of Operation Monday-Friday
An Equal Opportunity Employer/Vet/Disability
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